
Crystal Harmony by Michelle Privacy Policy
Our contact details
Name: Trading As (TA) Crystal Harmony by Michelle
Address: Norwich, Norfolk NR7 0LP
Phone Number: 07590 192431
Web: www.crystal-harmony-michelle.co.uk
The type of personal information we collect
We currently collect and process the following information:
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Personal identifiers, contacts and characteristics (for example, name and contact details) in relation to the contact details that are provided by you during contacting Crystal Harmony services.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
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To make contact with you at your request.
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To follow up on contact enquiries that you have electronically submitted on forms we provide and electronic links on websites we own and you have used.
We also receive personal information indirectly, from the following sources in the following scenarios:
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Crystal Harmony may have data collected indirectly from platforms such as Facebook, WhatsApp, Instagram and other social media sites that you have followed Crystal Harmony by Michelle on or have linked yourself on which is connected to our services. Crystal Harmony collects such data to follow up any interest you have shown in our services whilst sharing your personal information.
We use the information that you have given us in order to contact you with booking arrangements, schedule new appointments, share exciting news about services you have made an enquiry about and maintain contact with you as a client.
We may share this information with our working partners whose workshops you are attending and who during signup to such services we included the names of the people or business Crystal Harmony by Michelle is working with at that event or group session.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time.
You can do this by contacting Crystal Harmony by Michelle at the website address and contact details provided in this form and on the business webpages.
(b) We have a legal obligation. (Namely Fire Safety at venues we use and you sign in at the event to clear people from building in the event of an incident – Name Only may be provided). You are able to remove your consent at any time and leave the venue.
(f) We have a legitimate interest. As we engage with our clients and customers we will collect such data as name, address, contact details for the business operations of such linked activities as booking events for you, contacting you when a new service is offered and you have expressed an interest or attended connected services that Crystal Harmony by Michelle or a business we work with that is providing the services we cooperatively are providing (not in isolation). The processing of client data; direct marketing; or administrative transfers within a group of companies. Any direct marketing will comply with the e-privacy rules on consent. You are able to remove your consent on our activities that involve your data at any time.
How we store your personal information
Your information is securely stored.
We keep your name, address, contact details and marketing preferences for 12 months. We will then dispose of your information after 12 month if no contact is made with you by shredding and erasing your personal data. Any electronic data held will also cause the storage media to be physically destroyed when it is no longer in our care, for example the selling of computer equipment or recycling of such computer equipment that the business is no longer intending to control.
When you continue to use Crystal Harmony services during the 12 months we are storing your data, you also consent by completing any contact form, making contact direct with Michelle or via a business that Crystal Harmony by Michelle work alongside, that the business can continue to store your data on each application for a service to be carried out and the 12 month period therefore renews.
Your data protection rights
Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal information.
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Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
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Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at our website or by telephone at the details provided in the Privacy Policy if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Crystal Harmony by Michelle data protection – by telephone or using our contact details on our website.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk